What information do we collect and how do we use it?
We understand that you expect to learn about our company when you visit our websites. Similarly, we hope to learn about your needs as a current or potential customer through your visits to our websites.
We collect only the personal information necessary to provide our products and services to you. We will not, as a condition of providing our products or services to you, require you to consent to the collection, use, or disclosure of personal information beyond what is necessary to fulfill the specified legitimate purposes. Information shall be collected by fair and lawful means.
Personal information includes any information about an identifiable individual, which means any information about you that personally identifies you, alone or in combination with other information.
On some of our web pages you may be able to ask questions and register to receive information. On these pages, we will ask you for the personal information necessary for us to respond to you (e.g., name, mailing address, electronic mail address, telephone number). If you opt not to provide us with personal information you can still access our websites; however you may be unable to participate in certain promotions or receive product information offered through Recochem’s websites or interactive advertisements.
In some cases, we may also collect information about you that you voluntarily submit, such as general statistical information like age, gender, household size, zip code/postal code, preferences and interests.
When you view one of our web sites or interactive advertisements, we may collect some non-personal information about you. For instance, when you visit one of our web sites, our web server will automatically recognize some non-personal information, including, but not limited to, the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider (e.g., Rogers).The collection of this information that does not directly identify you, is done through the “cookie” technology. Our cookies may store some information on your computer. This information will be in the form of a small text file, also called a “cookie.” Cookies help us in many ways to make your visit to our websites more enjoyable and meaningful to you. For example, cookies avoid you having to choose your country/language every time you come back to one of our web sites. They also allow us to tailor a web site or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. Recochem does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies) with your previously submitted personal information.
Our cookies cannot read data off of your hard drive, cannot read cookie files created by other web sites and cannot track any personal information about you. If you erase or reject a cookie, you may still use this web site.
We use third-party web analytics services on our websites, including Google Analytics and tools offered by the Meta, Tik Tok, LinkedIn and Pinterest platforms. These service providers, which use automated technologies such as cookies and pixels to collect and analyze certain types of technical information, help us understand how visitors use our website and provide advertising services, including interest-based ads or ads targeted to your interests. Interest-based ads are ads that are presented to you based on your browsing behavior in order to provide you with ads that are more relevant to your interests. These interest-based advertisements may be presented to you while you are browsing our website or on third party sites that are not owned by Recochem.
Please visit these third party sites to review their privacy policies and manage their cookies and other tracking technologies, and for information on how to opt out of some of these practices.
Google Analytics is a web analytics service that provides basic statistics and analytical tools for search engine optimization and marketing purposes. For more information about Google, visit: https://policies.google.com/privacy. Google offers an unsubscribe mechanism at: https://tools.google.com/dlpage/gaoptout/.
To learn more about interest-based advertising and your rights and options to opt out, visit http://youradchoices.ca/choices/. Please note that if you choose to opt out, you will continue to see ads on our website and may see ads about us on other websites, but they will not be based on how you browse and interact with our website.
We will use the information that you provide us to better understand your needs and to provide you with better products and services. At the most basic level, we will use information you provide to communicate with you, to update you on our products and services and to personalize our web sites for you. Web logs may be used if necessary to help identify any person attempting to break into or damage our websites. We may share web log information with law enforcement agencies to prevent or investigate a violation of computer security or related laws.
Periodically, we may survey you about your use of products for other market research or to provide you with marketing information we think will be useful to you. Of course, you need not participate in these surveys or accept this marketing information.
Occasionally, we may share personal information from you (such as name, mailing addresses and email addresses) with vendors, contractors or partners of Recochem (such as our web hosting provider, advertising agency, consultants, etc.) in connection with services that these individuals or entities perform for or with Recochem. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for Recochem, and they may not share or resell this data.
We always require a comparable level of privacy protection from third parties for any personal information they may access or process in the course of providing services to us.
We may also share personal information about you with our affiliates in order to offer you products or services that may be of interest to you.
We will not sell the information which you give to us to third parties.
The personal information we collect is managed from our offices in Canada, the United States and Australia. We may also use service providers located outside of your jurisdiction and, where applicable, your personal information may be processed and stored outside of your jurisdiction, and therefore may be subject to access or disclosure to foreign law enforcement authorities under the laws of those jurisdictions.
We limit the disclosure, use and/or retention of your personal information
In exceptional circumstances, we may have the legal obligation or right to collect, use or disclose your personal information without your knowledge or consent. In accordance with applicable laws, we will not disclose personal information without your consent, except where customer information is required to be disclosed, for example for: (i) for the purpose of collecting a debt owed by the individual to the organization; (ii) for law enforcement purposes; (iii) for the purpose of complying with a legal requirement; (iiiv) where the information is public to the extent permitted by law; (iv) where reasonable for the purpose of investigating a breach of an agreement or actual or suspected illegal activity; (vi) in the case of a merger, acquisition, sale or divestiture of assets or other similar business transaction for the purpose of evaluating and completing the business transaction, as required by applicable law; and (vi) otherwise as permitted or required by applicable law.
Where required or permitted to disclose personal information without consent, we will not disclose more information than is necessary.
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, and to meet our legal and contractual obligations. We will use specific retention periods, after which personal information is destroyed or made anonymous.
Our websites are not designed for, or directed to, children under the age of 18 and will not knowingly collect personally identifiable information from individuals in this age group. We encourage parents to take an active role in their children’s online activities and to talk with their children about disclosing personally identifiable information to web sites.
Occasionally, visitors will have the opportunity to forward product information on the website to friends/relatives or to send messages from our websites or interactive advertisements to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis or stored only for analysis purposes, and is not further used by Recochem to recontact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us.
Recochem is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Vendors, contractors, or partners of Recochem who have access to your personal information in connection with providing services for Recochem are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Recochem.
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Upon receipt of a request, we will take steps to: (i) confirm your identity; (ii) inform you of the type of information on file and how it was used and disclosed; (iii) provide you with access to your information so that you may review and verify its accuracy and completeness, and request changes; and (iv) make any necessary updates to your information or your consent.
Last Updated: June 8, 2023